Have a question about shopping with Whispering Desires Shoppe? Here are answers to some of the most common questions.
Where can I find information about my order?
Once your order is placed, you’ll receive order information using the contact details provided at checkout. When tracking is available, it will be provided after your order ships.
Will all of my items arrive in the same package?
Not always. WDS offers products that may be fulfilled by different suppliers or locations, so items from the same order may ship separately and arrive at different times.
How long does shipping take?
Processing and delivery times can vary by product, fulfillment location, destination, and carrier. Available shipping options and estimated delivery information are shown when available. Please visit our Shipping page for additional details.
Can I change or cancel my order after placing it?
If you need to request a change or cancellation, contact us as soon as possible. We’ll do our best to help, but we cannot guarantee changes or cancellations once an order has entered processing or fulfillment.
What if I entered the wrong shipping address?
Please contact us as soon as possible with your order information. Address changes may not be possible once fulfillment has begun, so we recommend carefully reviewing your shipping information before completing checkout.
What if my order arrives damaged or there is a problem with an item?
Please contact us promptly with your order information and details about the issue. Photos may be helpful when reporting damaged or incorrect items. We’ll review the situation and help determine the appropriate next steps.
What is your return and refund policy?
Returns may be requested within 14 days of delivery for select eligible products only. Sale and final-sale items, and personal-care, health, and beauty items, are generally not returnable unless applicable law requires otherwise. Management must approve every return and refund. Depending on the product and fulfillment warehouse, an approved standard return may be subject to a restocking fee of up to 10% of the product price; not all returns are charged. Any applicable fee will be explained before the customer ships the approved return. Customers normally pay return shipping; management reviews unexpected situations, such as damaged or incorrect products, for possible store-paid shipping. Approved return addresses vary by supplier and can differ from the original shipping address. Please see our Returns & Refunds page before mailing anything.
How can I contact Whispering Desires Shoppe?
Please use our Contact Us page for questions about products, orders, shipping, returns, or other customer-service needs. Including your order number when contacting us about an existing order can help us assist you more efficiently.