Return & Refund Policy
Whispering Desires Shoppe
Last updated: October 8, 2026
14-Day Returns on Select Products
Returns are available only for select eligible products. For an eligible product, you must request a return within 14 days after delivery. A return is not automatic: all returns and refunds require management review and approval before the item is sent back or any refund is issued. Eligibility may be indicated on individual product listings.
Final-Sale and Non-Returnable Products
Unless required by applicable law, sale, clearance, and discounted final-sale items are not returnable. For hygiene, health, or safety reasons, we do not accept returns of personal-care, health, or beauty products, including skincare, makeup, cosmetics, and other products normally excluded from returns for sanitary reasons. Other non-returnable items include perishables, used or worn goods, and merchandise expressly marked final sale or non-returnable. These restrictions do not eliminate any rights customers have under applicable consumer-protection laws regarding defective, damaged, misdescribed, or incorrect items.
Conditions for Eligible Returns
Eligible items must be unused, unworn, unwashed, unaltered, and in resalable condition, with original tags, accessories, and packaging. Please do not mail any return until you receive written authorization and instructions from management.
How to Request a Return
- Email Customer.Support@whisperingdesiresshoppe.org within the applicable 14-day window with your order number, item details, and reason for the request.
- Include photographs where appropriate, especially for items that arrived damaged, defective, or incorrect.
- Wait for management to review your request and provide a decision and, if approved, the specific return instructions.
Return Addresses Vary
We use multiple suppliers and fulfillment locations. Your approved return address may differ from the address on the original shipment, and items from the same order may have different return destinations. Never send a return to the shipping-label address or any other address without written return instructions. Returns sent without authorization or to the wrong destination may not be accepted.
Return Shipping and Fees
For an approved standard return, the buyer pays return shipping and is responsible for using a trackable service. When a return is necessary due to an unexpected situation, including a confirmed fulfillment error or an item received damaged, defective, or incorrect, management will assess the circumstances and may cover the reasonable return shipping cost; we will cover costs where required by law. Important: An optional restocking fee of up to 10% of the product price may apply to an approved standard return. The exact fee, if any, depends on the product and the warehouse or fulfillment partner handling that item. Not every eligible return is charged a restocking fee. Customers should anticipate that a fee may be deducted from the refund and will be told the applicable amount, if any, during the return approval process before shipping the item back. Restocking fees do not apply when a return results from our error, or where prohibited by law.
Damaged, Defective, or Incorrect Products
Contact us as soon as possible after delivery, preferably within 48 hours, with your order number and photographs if available. Prompt notice helps us resolve issues, but does not limit any non-waivable statutory consumer rights. Management will review the issue and provide the appropriate remedy and return instructions.
Refund Approval and Timing
All refunds must be approved by management. When an authorized return is required, we will inspect the returned item before making a decision. For approved refunds, we aim to initiate the refund to the original payment method within 14 days after receipt and inspection, subject to applicable law. Banks and payment providers may take additional time to post the credit. Refund approval remains subject to applicable customer rights and law.
Exchanges
Direct exchanges are not offered. For eligible products, request an authorized return and place a new order for the preferred item.
International Orders
International return eligibility, return addresses, duties, taxes, and customs costs depend on the destination and product. Shipping and customs charges may be non-refundable unless required by law. Please obtain authorization and destination-specific instructions before returning an item.
Questions
Contact Customer.Support@whisperingdesiresshoppe.org. We may update this policy, with any changes published on this page. Nothing in this policy limits rights that cannot legally be excluded.